Returns & Refunds policy

To create a great trading environment and improve the services of Worldofhookah.com, World Of Hookah Corporation hereby issues this general return and refund policy. This Policy applies to all users on Worldofhookah.com.

General Terms:

World Of Hookah Corporation reserves the right to update the rules when necessary, and the updated version will be published on Worldofhookah.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by World Of Hookah Corporation immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by World Of Hookah Corporation. Supplier would publish their own Return & Refund Policy on the product detail page. World Of Hookah Corporation's policy shall prevail in case of conflict with supplier's policy.

For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date (except several suppliers whose after-sales period was agreed by World Of Hookah Corporation). The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in World Of Hookah Corporation buyer center, or by contacting World Of Hookah Corporation customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.

If the supplier cannot fulfill the buyer's order within the order processing time indicated on World Of Hookah Corporation's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

World Of Hookah Corporation shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on the World Of Hookah Corporation product page. World Of Hookah Corporation will abide by the supplier's policy under this condition.

If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under World Of Hookah Corporation's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.

World Of Hookah Corporation shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.

World Of Hookah Corporation shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or World Of Hookah Corporation's policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or World Of Hookah Corporation. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or World Of Hookah Corporation has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by World Of Hookah Corporation.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type

World Of Hookah Corporation Rules

For Unshipped Orders

The Return & Refund request is made after the stated processing time.

World Of Hookah Corporation will refund the order.

The Return & Refund request is made within the stated processing time.

The supplier has 3 business days to process the request after the buyer submits it.

If the supplier fails to process (accept or reject) the refund request within 3 business days, World Of Hookah Corporation will refund the order

Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders

The Return & Refund request is made after the order has shipped.

The supplier has 10 business days to process the request after the buyer submits it.

If the supplier fails to process (accept or reject) the refund request within 10 business days, World Of Hookah Corporation will refund the order.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact World Of Hookah Corporation customer service to request the supplier update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on World Of Hookah Corporation, the supplier should check the proof and give a response within 3 business days.

If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by World Of Hookah Corporation is not showing the problem clearly, the proof is invalid, and the supplier/World Of Hookah Corporation has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the supplier/World Of Hookah Corporation, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

6.1 Invalid tracking information

If World Of Hookah Corporation verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, World Of Hookah Corporation will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, World Of Hookah Corporation require supplier refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. World Of Hookah Corporation require supplier refund order within 3 business days as buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact help@worldofhookah.com or contact the supplier through their World Of Hookah Corporation account with the order "Contact Message" option to solve the goods or logistics issue.

World Of Hookah Corporation will try its best to assist buyers in these special circumstances in a timely manner. After notifying World Of Hookah Corporation, Buyers should expect a decision from World Of Hookah Corporation on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with World Of Hookah Corporation to help deal with the after-sale issues.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

2100 NW 17TH AVENUE, MIAMI, FL, 33142, US

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail return@worldofhookah.com